For help setting up a computer (such as Outlook, Thunderbird or Mac Mail) or mobile device choose from the following list of software and device specific instructions. You will need your email address and password to log in.
If you have any questions, or the device you need is not listed, please Contact Us or submit a Help Ticket for assistance.
Computers
Windows
- Windows Outlook 2016 (IMAP)
- Windows: Outlook 2013 (IMAP)
- Windows: Outlook 2010 (IMAP)
- Windows Outlook 2010/2013/2016 (POP)
- Windows: Thunderbird
- Windows: Generic Email Settings
macOS
- macOS: Apple Mail Sierra 10.0 (IMAP)
- macOS: Apple Mail El Capitan 9.0 (IMAP)
- macOS: Apple Mail Yosemite 8.0 (IMAP)
- macOS: Outlook 2016 (IMAP)
- macOS: Outlook 2011 (IMAP)
- macOS: Other Clients
Phones
Android
LG
- LG: Native (IMAP)
- LG: Gmail (IMAP)
- LG: Outlook (IMAP)
- LG: Native (ActiveSync)
- LG: Gmail (MobileSync)
- LG: Outlook (ActiveSync)
Samsumg
- Galaxy S8
- Samsung: Galaxy S8 Native (IMAP)
- Samsung: Galaxy S8 Gmail (IMAP)
- Samsung: Galaxy S8 Outlook (IMAP)
- Samsung: Galaxy S8 Native (MobileSync)
- Samsung: Galaxy S8 Gmail (MobileSync)
- Samsung: Galaxy S8 Outlook (ActiveSync)
iOS
- iOS: iPhone iOS 11 (IMAP)
- iOS: Outlook for iOS 11 (IMAP)
- iOS: iPhone iOS 11 (ActiveSync)
- iOS: Outlook for iOS 11 (ActiveSync)
Blackberry
- Blackberry: Blackberry OS10 (IMAP)
- Blackberry: Blackberry OS10 (MobileSync)
- Blackberry: Blackberry OS 5/6/7 Configuration
Windows
General Email Configuration Settings
User Settings:
| Email Address: | user@domain-name.com |
| Username: | user@domain-name.com |
| Webmail: | https://www.alpinewebmail.net/ |
If the device you're trying to setup is requesting an incoming or IMAP server, you should use the settings below. We strongly recommend using IMAP (SSL) whenever possible.
Inbound Servers:
| Type | Server Address | Port |
| POP Server (SSL) | secure.emailsrvr.com | 995 |
| IMAP Server (SSL) | secure.emailsrvr.com | 993 |
If the device you're trying to setup is requesting an outgoing or SMTP server, you should use the settings below. We strongly recommend using SMTP (SSL) whenever possible.
Note: Our SMTP servers require authentication. Which means you need to enter username and password to send through our network. We do not allow unauthenticated open relays to send through our servers. If your device does not support SMTP Authentication, you will not be able to use our settings. Please consult with the device manufacturer on whether your device supports SMTP authentication.
Outgoing Servers:
| Type | Server Address | Port |
| SMTP Server (SSL) | secure.emailsrvr.com | 465 |
| SMTP Server (Non-SSL) | smtp.emailsrvr.com | 25, 587, 8025, 2525 |
Note: The default SMTP port (25) is blocked by many ISPs as a measure to prevent spam. If you find that you cannot send mail, try changing the SMTP port to any of the ports listed above.
