Prior to ordering Additional Premium Email Mailboxes, your account must have no outstanding or unpaid invoices. If you need to make a payment on an unpaid invoice follow the payment instructions below.
Placing Your Order
Begin by logging into the Customer Backroom:
https://www.alpineweb.com/backroom/clientarea.php
After logging in navigate to:
Services > My Services > Premium Email Account > Manage
- Click on Upgrade/Downgrade Config Options
- Choose the number of Additional Mailboxes from the New Configuration dropdown menu
- Choose a Payment Method and click on the Click to Continue button:
- If paying with a credit card, fill out the form taking note of the required fields denoted by the red asterisk "*".
- If paying with PayPal, click on "
", Log in and follow the instructions. - If choosing "Mail In Payment we will credit your account as soon as we receive your payment.
When we receive your order for Additional Premium Email Mailboxes we provision the new mailboxes and notify you with an email message.
Make a Payment
To make a payment follow these steps:
- Navigate to: Billing My Invoices
- Click on the Unpaid invoice
- Choose a Payment method:
- If paying with a credit card, fill out the form taking note of the required fields denoted by the red asterisk "*".
- If paying with PayPal, click on "", Log in and follow the instructions.
- If choosing "Mail In Payment we will credit your account as soon as we receive your payment.
Support
For Technical Support or additional assistance submit a help Desk Ticket or Contact Us directly.
Submitting a detailed support or service request is the best way to get a prompt and concise response from our Service and Support team. The following Knowledgebase Article contains guidelines and best practices for submitting a Service or Support request that will help AlpineWeb help you.
Submitting Support and Service Requests
Submit a Support Ticket:
https://www.alpineweb.com/backroom/submitticket.php
Contact Us:
