Adding Funds
The Add Funds option allows customers to have a prepaid balance on their account. This is useful feature that allows a customer to deposit funds in advance, as well for dealing with overpayments made to invoices and issuing credits in customer service situations.
When a customer has a credit balance, they have the option to apply credit from the credit balance to any invoices that are generated.
Credits are automatically issued to a customer's account balance when:
- When a payment is made toward a previously paid invoice
- When the payment amount is more than the amount due
- By an automated payment gateway callback
- When a customer sets up multiple PayPal Subscriptions
Adding Funds Manually
To add funds to your account, log in to the AlpineWeb Customer Backroom here:
https://www.alpineweb.com/backroom/clientarea.php
After logging in, Navigate to:
Billing > Add Funds
- Fill in Amount to Add:
- Choose a Payment Method: Credit Card, PayPal, PayPal Express Checkout, Check
- Click Add Funds
Applying Credit
To apply your Credit Balance to an Invoice, Navigate to:
Billing > My Invoices
- Open the Invoice you wish to apply a credit balance to
- In the Apply Credit box, enter the amount of available credit to apply to the invoice
- Click Apply Credit
Additional Information
For additional questions please contact our friendly and knowledable support staff, consult the Support Knowledgebase or submit a Support Ticket:
