Enabling Two-Factor Authentication Print

How to enable Two-Factor Authentication

There are two steps to enabling Two-Factor Authentication.

1. Install an Authentication App on your device, usually a Smart Phone or Tablet:

   Two-Factor Authentication Apps

   Our Two-Factor Authentication uses a system called Time Based Tokens. There are many compatible apps you can find in your device's store. We suggest the following:

   • iPhone/iPad: Google Authenticator
   • Android: Google Authenticator
   • Windows Phone: Microsoft Authenticator

   After installing and activating an 2FA App on your device, proceed to Step 2.

2. Enable Two-Factor Authentication on your AlpineWeb Customer Account by logging in here:
   • Log in to the AlpineWeb Customer Backroom here:

     https://www.alpineweb.com/backroom/clientarea.php

   • Have your smartphone or tablet at the ready.
   • Once logged in, click on the Hello, Username! drop down on the right side of the menu bar.
   • From the drop down choose Security Settings.
   • Click the green Enable Two-Factor Authentication button.
   • Follow the on-screen prompts in the pop-up window to create your Backup Code and activate your account.

Logging in with Two-Factor Authentication

After Enabling Two-Factor Authentication for your account you will log in to the AlpineWeb Customer Backroom as usual with your username and password. After logging in successfully with your username/password, you will encounter an additional field into which you will type the six digit code found in your 2FA App you installed on your device.

Disabling Two-Factor Authentication

• From the Hello, Username! dropdown on the right hand menu bar choose Security Settings.
• Click the red Disable Two-Factor Authentication button.
• Two-Factor Authentication is now disabled and can be re-enabled at any time.

Troubleshooting

• Troubleshooting 2FA