This article is a general guide for getting started with your Alpine Hosting Plan. It includes essential information you'll need in order to begin using your account.
AlpineWeb Customer Backroom
In the AlpineWeb Customer Backroom Customers can order and manage their products and services:
- Account Details and Settings
- Billing - invoices and payment details
- Manage Domains and DNS - renewals, contact management, DNS records, etc.
- Access cPanel - links to commonly used tools like email, domains, databases, software and more
- Support Resources - Announcements, Knowledgebase, submit and review support tickets, downloads, more
For more information about the Customer Backroom see the following Knowledgebase article:
What is the Customer Backroom?
Customers can log in to the Customer Backroom securely here:
https://www.alpineweb.com/backroom/clientarea.php
cPanel
Your Alpine Hosting plan is powered by the cPanel web-based control panel. The cPanel interface is used for web site administration such as file management, email, software installation, site statistics and much more. You will need to login with the cPanel login above and the cPanel password you specified during the order process.
cPanel URL: https://domain-name.com/cpanel
cPanel Server Hostname: alpine9x.alpineweb.net:2083
cPanel Username: username
Password: specified during the ordering process
Server IP: xxx.xxx.xxx.xxx
Dedicated IP: xxx.xxx.xxx.xxx (if applicable)
The cPanel App
The cPanel App is an app for Android and iOS devices that allows you to manage your cPanel & WHM accounts. This app is available to provide quick and secure access to the cPanel & WHM services for your server, without storing passwords in your browser, or manually entering them every time. Though powerful, these apps aren’t meant to completely replace your normal desktop interactions.
For instructions on installing and setting up the cPanel App see the following Knowledgebase Article:
DNS and Nameservers
If you have registered a new domain name with your order it should be available immediately. If you are updating an existing domain name it may take 24-48 hours for the updates to propagate depending upon the domain registrar and/or nameservers. Until your domain has propagated, your Alpine Hosting website and email service will not function.
Until propagation has completed you can utilize your cPanel account to configure your website and upload files. If necessary we can help you create a temporary URL to view and test your website. Submit a Service request to our Help Desk for assistance in creating a temporary URL.
Cloudflare
Cloudflare is a CDN and DNS service that is included with AlpineWeb Domain Name Registrations and Hosting Plans. Cloudflare is a free and paid for service that accelerates and secures the traffic between your visitors and your Website. It also provides DNS record creation and management.
Customers can acccess Cloudflare for their domains in the Customer Backroom:
Services > My Services > Cloudflare - Manage
For more information about Cloudflare refer to the Cloudflare Knowledgebase Article here:
Nameservers
If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below.
Nameserver 1: lara.ns.cloudflare.com
Nameserver 2: will.ns.cloudflare.com
Please note: If you did not select to use our name servers for this domain, you will need to point the domain to this server in order for this URL to be functional.
Uploading Your Website Temporarily you may use the addresses given below to manage your web site:
Temporary FTP Server: xxx.xxx.xxx.xxx
And once your domain has propagated you may use the details below:
FTP Server: ftp.domain-name.com
Webpage URL: https://domain-name.com/webmail
Email Settings
For email accounts that you setup, you should use the following connection details in your email program:
IMAP/POP Server Address: domain-name.com
SMTP Host Address: domain-name.com
Username: user@domain-name.com
Password: As specified during email account creation
Spam/Malware/Virus Filtering
Your Alpine Hosting account includes spam and virus filtering. With the MailScanner service you can control what happens to spam and viruses by changing the configuration in your cPanel control panel. To access the MailScanner configuration options, login to your cPanel account and click on "MailScanner Configuration".
